We´re very sorry to hear that you received a broken product.
To help you out as best we can, please submit a ticket under ¨Technical Questions¨ or send an email to support@fepshop.com with the following information:
- Order number
- Video or photos of the damaged product
- Photos of the damaged shipping box from all sides, including the top and bottom
- If you have a damaged printer, please include a serial number